Terms & Conditions

Thank you for choosing a Havenoire home in St. Louis. When you book with us, you agree to the terms below for yourself and everyone staying with you. They exist so every guest has a safe, comfortable stay and our neighbors can enjoy theirs too.

Your Stay at a Glance

• Check-in: from 4:00 PM

• Check-out: by 11:00 AM

• Children and infants: welcome

• Pets: not permitted

• Parties and events: not permitted

• Smoking: not permitted inside the home or on balconies

Before You Arrive

Every guest who books with us is asked to:

• Sign our rental agreement

• Share a valid government-issued photo ID

We send check-in instructions once both are received. If they are not provided, our usual cancellation policy applies.

Our House Rules

Smoke-Free and Drug-Free

Smoking, vaping and drug use of any kind, including marijuana, are not allowed inside the home, on balconies or in shared hallways. A $1,000 fine applies to any violation.

Parties and Noise

Our homes sit in residential neighborhoods, so parties and gatherings are not allowed. Please keep things quiet between 10:00 PM and 8:00 AM. Breaking this rule may lead to a $1,000 fine and the end of your stay.

Keeping Things Tidy

Please leave no more than one bag of trash in the home. You don't need to deep clean, but we ask that you pick up after yourself. Unusually heavy messes may lead to cleaning charges on top of the standard cleaning fee.

Late Check-Out

Ask us at least 24 hours ahead. A fee applies if approved. Staying past check-out without our approval may be charged.

Early Check-In

Available on request when the schedule allows. It costs either a $35 flat fee or $35 per hour, depending on the home. Please contact us to confirm before you arrive. Arriving early without approval is not permitted.

Damaged or Missing Items

We keep an inventory of every home. Items that are broken or missing after your stay will be charged.

Cleanliness Concerns

If anything isn't right when you arrive, let us know soon after check-in so we can fix it quickly.

Mail and Packages

Please don't send deliveries to the home. We are unable to receive or collect mail for guests.

Respect for Our Team

We expect courteous communication. Abusive language or threats toward our team may lead to immediate cancellation without a refund.

Identification

All bookings require a valid ID. Any fraud or identity theft will be reported to the authorities.

Security Cameras

For your safety, our homes have outdoor cameras covering the front door and the back door. No cameras are placed inside the home. Tampering with a camera will end your stay without a refund.

Guest Count

Only the guests listed on your booking may stay in the home. Each additional, undisclosed guest is charged $100 per night.

Caring for the Home

Close what you open, clean what you use and put back what you move.

Drains

Please keep hair and debris out of sinks, showers and tubs, and use the trash bins instead.

Keys and Passes

Lost key fobs or parking passes carry a $300 replacement fee.

Hot Tub (Waterman Home)

• No more than 7 people in the hot tub at once

• No smoking or vaping in or around the hot tub

• No glass containers

A $500 fine applies to any violation.

Cancellation Policy

• Full refund when you cancel 14 or more days before check-in

• 50% refund when you cancel 7 to 13 days before check-in

• No refund when you cancel fewer than 7 days before check-in

Please cancel through the platform you booked on. The timing is based on when we receive your request.

Questions?

We're happy to help with anything about your stay. Reach us at contact@havenoire.com or (760) 284-5645.

We look forward to welcoming you home to Havenoire.