Privacy Policy

Your trust matters to us. This policy explains, in plain terms, what information Havenoire collects when you browse our website, book a home or get in touch, and how we look after it.

1. What We Collect

Depending on how you interact with us, we may collect:

About you: your name, email, phone number, a government-issued ID and your billing or payment details.

About your booking: your dates, the home you chose, how many guests are coming and any special requests.

Your messages: anything you send us by email, text, WhatsApp, booking platforms or forms on our site.

How you use our website: details such as your IP address, browser, the pages you visit and how you move through the site, gathered with cookies or analytics tools.

2. Why We Use It

We use this information to:

• Confirm and manage your reservation

• Verify who is staying and protect against fraud

• Stay in touch before, during and after your visit

• Answer your questions and requests

• Make our homes, service and website better

3. Who We Share It With

We never sell or rent your personal information. We only pass it on when it's needed to host you, to:

• Trusted partners who help us run our business, such as payment processors and our cleaning team

• The booking platform you reserved through, such as Airbnb or Booking.com, under their own terms

• Authorities, when the law requires it

4. Keeping It Safe

We use sensible technical and organizational safeguards to protect your information from unauthorized access, sharing or loss.

5. Your Choices

You can ask us at any time to:

• Show you, update or correct the information we hold about you

• Delete your information, unless we need to keep it for legal or operational reasons

• Stop sending you promotional messages

6. Cookies

Our site uses cookies and similar tools to work smoothly and to understand, anonymously, how visitors use it. You can switch cookies off in your browser settings.

7. Other Websites

Our site may link to outside websites and services. Their privacy practices and content are their own responsibility, not ours.

8. Updates

We may revise this policy from time to time. The current version, with its effective date, will always be on this page.

Questions about your privacy or your data? Email us at contact@havenoire.com.

Thank you for trusting Havenoire.